• Christmas Sale Policy: All new electric bike purchases are eligible for free shipping across the continental United States.

  • All orders are processed within 2-3 business days.

  • In-stock orders typically ship within 3 days. 

  • Orders are not processed, shipped or delivered on weekends or holidays.

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • A shipping confirmation email will be sent once the order has shipped.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

  • Customers will be responsible for paying shipping costs when returning an item.

  • Self pick-up is available at our Austin Location for no additional charge.


  • Christmas Sale Policy: You have 12 days to notify us regarding a return once your order is placed. You may exchange your new e-bike for a different model for free. Item must be unused and packed in the original box. Any exchange will be calculated using the Christmas Sale prices.

  • All eligible returns must have a receipt of purchase.

  • After receiving the bike/item, you have 7 days to notify us regarding a refund. We do not accept returns after 7 days of receiving the bike/item.

  • Pre-orders are good for cancellations and refunds up to the 7 days after purchase.

  • Pre-order deliveries are good for returns up to 7 days after the delivery of your bike.

  • To be eligible for returns, the bike/item must be unused and in the original package in which you received it.

  • Returns are subject to a 25% restocking fee.

  • Used bikes/items are not eligible for returns.

  • There are no returns for bikes/items on sale. All sale items are final.

  • It is within MOD BIKES discretion to accept or deny the return of items.

  • Customers will be responsible for paying shipping costs when returning an item.

  • Once received and approved, refunds usually take up to 14 days to process.

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Phone: 512-518-3445

Store Hours: Tues-Sun 10a-5p

Store Address: 1632 S 1st St, Austin, TX  78704

© 2019 MOD BIKES. made with caffeine by The Collective Tide.